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PRACTICE
CHARTER
YOUR
RESPONSIBILITY TO US...
In order that we can provide
the best possible service to our patients we would ask that you help
us by:
- Being courteous to staff at all times - they are following the doctor's instructions.
- Trying to attend on time for appointments and letting us know if you are unable to attend.
- Remembering that an appointment is for one person only; please do not ask for other members of the family to be seen at the same time.
- Telling us if you change your name, address or telephone number.
- Asking for a night visit only when you feel that it is really necessary.
- Following the advice offered. It may not always be necessary for you to have a prescription.
OUR
RESPONSIBILITY TO YOU...
The members of the practice
primary healthcare team are committed to providing the best possible service
to patients within available resources. In particular, we aim to:
- Be polite and efficient.
- Keep confidentiality.
- Let you know of any delay of more than 20 minutes, for doctor or nurse appointments.
- Make appointments with the doctor of your choice whenever possible.
- Offer advice and information on all aspects of healthcare and other related services.
- Refer you to a consultant/second opinion when your GP agrees with it.
- Reply fully within 28 days to any complaint.
We will be pleased
to receive any suggestions you have for improving our service.
Any suggestions that you might have should be passed to our
practice manager. |
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ZERO
TOLERANCE
In September 1988, the then Health
Secretary Frank Dobson set the NHS a target to reduce the level of violence against
its staff. This had the full backing of Jack Straw, the Home Secretary, and resulted
in the setting up of the "Zero Tolerance" policy, aimed at protecting
all NHS employees.
We at Bradford Road Medical Centre
are at one with the government in their promotion of this policy, and hold that
violence and intimidation is unacceptable under any circumstances.
Consequently, this practice is obliged
to warn that any patient who verbally or physically abuses any member of our
staff will be removed from the practice list and may be subject to prosecution.
FREEDOM
OF INFORMATION – PUBLICATION SCHEME
The
Freedom of Information Act 2000 obliges the practice to produce a Publication
Scheme. A Publication Scheme is a guide to the ‘classes’
of information the practice intends to routinely make available.
This
scheme is available from reception.
Suggestions/Complaints
Our practice manager will be pleased to discuss any problems you may encounter. We welcome any constructive comments or suggestions you may wish to make about our services.
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